Why are your prices more than nearby salons?
Mobile grooming is a premium service so prices are more than traditional grooming salons. As a mobile groomer I see fewer dogs per day and am able to give your pet one on one attention. I also provide the convenience of bringing the salon to you so there is no picking up or dropping off. I do not hook up to your water supply or electricity. I complete the services requested from start to finish with no interruptions so your dog is never in a crate.
What can I expect at my first appointment?
I will greet you and your pup at your front door so I can get acquainted with him or her. I will also go over some information with you for your pup's file and ask to see proof of current vaccinations.
What are your payment options?
I accept cash, check, Visa, Mastercard, Discover and American Express. There is a $35.00 fee for returned checks.
Do I have to be home?
I do require that you are home for the initial visit. All future appointments can be done while you are out or at work if you prefer.
How are appointment times set up?
I provide you with an hour window of arrival due to possible disruptions that I am not always able to foresee such as needing to spend additional time with an older / younger / difficult pooch, traffic or weather.
Why is there an extra charge for dematting?
Dematting can be uncomfortable and sometimes painful for a pooch. It takes time and sensitive handling to make your pooch as comfortable as possible during the process. If your pup has serious matting I will most likely suggest shaving the coat to start over. This is a more humane option and I believe in humanity before vanity.
What if my pup has a history of wearing grumpy pants for grooming?
I get it, there are better things a pup would enjoy more than being groomed. In many cases mobile grooming can help with this because it is a quieter environment with fewer distractions like other dogs barking, etc. I will do my best to make your pet comfortable and complete the services requested. If I am unable to complete the groom without risk of injury to myself or your pup I will need to discontinue the groom.
What is your cancellation policy?
I request at least 24 hours notice for cancellations or it will result in a $25.00 fee payable prior to your next groom. Please understand I require 24 hours notice so I have time to adjust my route accordingly.
Are you insured?